Teleperformance Dubai

custom-built virtual office and technology center launched in partnership with Teleperformance Egypt, the first multinational, multichannel contact center company to open in Egypt. Teleperformance in the United Arab Emirates (UAE) is the first virtual contact center in Europe, Middle East, and Africa, and was launched in February 2015. The virtual nature of the Dubai office helps clients connect with its representatives in meaningful ways, while saving the time and money associated with traveling to delivery sites. It enables Teleperformance clients in the Middle East to monitor customer service work taking place at the omnichannel, multilingual contact center in Cairo. Clients are able to view all workstations, listen to customer service calls, and observe high-quality customer experience management in real time using Teleperformance’s new Observer tool. Teleperformance’s opening of the Dubai office is a practical step to expand its footprint in the Middle East and better serve its multinational clients.