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+971552744870

+971552744870

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IT SUPPORT ENGINEER

Posted 06.09.2019
6 000-8 000 aed

Cover letter:

ASWIN PUTHIYA PURAYIL E-Mail: aswinmokeri@gmail.com / Mobile: +971-55-2744870 27-8-2019 HR HEPT Emirates University UAE Dear sir, I am writing to apply for the position of IT support engineer , as advertised Noukrigulf website. I possess over 10+ years of experience in the areas of IT Support Operations, Network/System Administration, SLA/TAT/CSAT Management, Incident/Problem Management, besides others. I am currently working as IT Support Engineer with Family Development Foundation, Abu Dhabi, UAE. While my resume is attached for your perusal, a list of accomplishments indicative of my experience include: Pivotal in managing a team of 3+ members; mentored, coached and motivated the team on areas like hardware repairing, helpdesk ticket system and remote support Effectively resolved up to 10 escalations on mails on daily basis following the steps such as keeping the user updated with the root cause of the issue and escalating the issue to the IT Department) Served as a SPOC for supporting users in all possible way to ensured that IT systems, applications, and communication equipment within the organisation were managed and maintained in accordance with documented processes, procedures, guidelines, and instructions I am a solution-oriented person who thrives in challenging, fast-paced environment where my performance directly impacts the bottom-line. I believe that my strong background in IT combined with my extensive experience in planning, executing, monitoring, and closing a variety of projects, which makes me ideally suited to this role. I bring to your company my years of relevant experience and my drive for results and positive outcomes. I am prepared for the next challenge in my career and look forward to hearing from you. Thank you for your time and consideration. Best Regards, ASWIN PUTHIYA PURAYIL Enclosure: Resume

CV:

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