United Arab Emirates
IT SUPPORT OFFICER
Industry:
IT & Telecommunications
Career level:
Executive
Employment type:
Full time
Job location:
UAE, Abu Dhabi
Salary offered
4 000 to 6 000 AED
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
English
Driving license:
No
Job role
Reporting to: IT Manager
Direct Subordinates: Computer Programmer
Duties & Responsibilities:
1. Maintain network and hardware.
2. Respond to requests for technical assistance in person, via phone, electronically.
3. Diagnose and resolve technical hardware and software issues.
4. Research questions using available information resources.
5. Advise user on appropriate action.
6. Follow standard help desk procedures.
7. Log all help desk interactions.
8. Redirect problems to appropriate resource.
9. Identify and escalate situations requiring urgent attention.
10. Track and route problems and requests and document resolutions.
11. Prepare activity reports.
12. Stay current with system information, changes and updates.
13. Additional duties as assigned from time to time.
Desired Candidate Profile
Job main scope: Technical Support, Maintain Network & Hardware
Minimum required educational level: BCA
Minimum required experience: 2-3 years
Pre-requisite skills & training:
1. Previous experience in customer support, computer operations, system administration of another related area
2. Excellent interpersonal skills; excellent conflict resolution and negotiation skills.
Work Relationships:
- Internal: Coordinating with the different staff levels.
- External: Coordinating with vendors.
Benefits
Medical insurance
Ticket home
Company background
Site Technology Limited is a leading turnkey solutions provider supplying a wide range of services from design, supply, installation, commissioning and maintenance of all systems and equipments in different specialized activity sectors.
Founded in 1992, today the company employs more than 1,000 people working in 5 countries. Site manages its business into five geographic areas: Abu Dhabi – Dubai – Doha – Beirut and Paris. Site’s structure offers customers a single point of contact at a local level for operations and brings together focused teams to meet local needs and deliver customized solutions.
The company comprises 4 business segments:
» Site - Contracting
» Site - Low Current & Integrated Security
» Site - Power
» Site - Audiovisual
